Frequently Asked Questions

FAQs

Working together with YOUWE

We offer OEM and ODM services tailored to your needs.
Our team supports you through product customization and branding.
Fast sampling and clear communication make cooperation smooth.
Each order is fully inspected before shipment to ensure quality.
Let’s build long-term value together through reliable supply and service.

We supply cordless drills, cordless wrenches, cordless rotary hammers, cordless angle grinders, cordless chainsaw, cordless reciprocating saw, cordless chainsaw, cordless pruning shear, cordless hedge/grass trimmer, cordless car washer, and etc.

Yes, most of our cordless tools come as a complete set including battery and charger. However, some models can be supplied tool-only if requested. Please confirm when ordering.

Our tools use proprietary battery systems optimized for our design. Currently, they are not compatible with batteries from Makita, DeWalt, or other brands.

Yes, we offer a range of spare parts and accessories including batteries, chargers, blades, and other consumables. Please contact us for specific accessory availability.

Yes, we provide detailed user manuals and step-by-step instructional videos for all our products to help with assembly and usage.

We provide a standard 12-month warranty covering manufacturing defects. Extended warranty and after-sales support are available upon request.

For sample, the delivery time is 7-10 after we get your payment. and for mass order, the typical model delivery time is 30 days. for OEM,  the delivery time is 45 days.

We have a strict quality control system covering raw materials, in-process checks, and final inspections. Each product batch undergoes testing to meet international standards before shipment.

Absolutely. We offer OEM/ODM services, including custom logo printing, packaging design, and specific technical modifications according to your needs.

Yes, our products have passed CE, RoHS, and GS certifications, ensuring compliance with European and other major markets’ safety and quality standards.