#YOUWE Company Policy
Welcome to YOUWE. As a leading manufacturer and supplier of cordless power tools, we are committed to upholding high standards of service, quality, and business integrity. Below are the key policies that guide our operations and customer relationships.
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## 1. **Quality Assurance Policy**
– All products undergo 100% inspection before packaging to ensure top-notch quality.
– Our products meet international standards and certifications, including CE, GS, and RoHS.
– We continuously innovate to provide durable, high-performance tools that meet industry requirements.
## 2. **OEM & ODM Policy**
– We offer extensive customisation options, including product color, branding, and logo printing.
– OEM and ODM services are available to help customers bring their unique ideas to market.
– Confidentiality agreements (NDAs) are provided upon request to protect your intellectual property and business plans.
## 3. **Order and Payment Policy**
– We support B2B wholesale orders only, with flexible Minimum Order Quantities (MOQs).
– Payment methods include T/T (bank transfer) and L/C (Letter of Credit). Full payment or a negotiated deposit is required before production begins.
– All orders are processed according to agreed lead times, with fast and reliable delivery options.
## 4. **Shipping and Delivery Policy**
– We export to key markets worldwide, including Korea, Europe, North America, and more.
– Orders are dispatched on time, with tracking provided to ensure visibility of shipment progress.
– In case of unexpected delays, customers will be notified promptly with revised timelines.
## 5. **Customer Support and After-Sales Policy**
– Dedicated account managers are assigned to assist customers from inquiry to delivery.
– We provide technical support, including product manuals and troubleshooting assistance.
– Any defective products will be addressed swiftly through replacement or refund, based on the agreed terms.
## 6. **Environmental Responsibility Policy**
– We are committed to reducing our environmental footprint through sustainable production processes.
– Our products are RoHS compliant, ensuring that they are free from hazardous materials.
## 7. **Privacy Policy**
– We respect customer privacy and handle personal information securely.
– Customer data is only used for order processing, inquiries, and relevant communications. We never share or sell your information without consent.
## 8. **Compliance and Ethical Standards**
– YOUWE operates in full compliance with all applicable laws and trade regulations.
– We are committed to fair trade practices, transparency, and long-term partnerships built on trust.
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For any further inquiries or clarifications regarding our policies, please contact us at **info@wirelessdrill.com**.
Thank you for choosing YOUWE as your trusted partner in cordless power tools.